Duke Kahanamoku

Shipping & Support

How your order gets to you, and how to reach us if something isn’t right.

Getting It To You

Shipping

Shipping costs

Shipping is added at checkout. You will see the exact cost for your order and your address before you pay. Duties, taxes and carrier clearance fees on international orders are the recipient’s, unless checkout shows them as included.

Every order ships from Honolulu.

International

We ship to a number of countries. Available destinations and services are shown at checkout. Delivery times vary considerably by country.

Any customs duties or import taxes are set by the destination country and are the responsibility of the recipient. We cannot calculate them in advance.

Our Policy

All Sales Are Final

We do not accept returns or exchanges

All sales are final. We do not offer returns, exchanges, or refunds, including for change of mind, sizing, or color. This does not apply to a piece that arrives damaged, faulty or not as described. Please look carefully at the photos and the description before you order, and ask us first if anything is unclear.

If there is a problem with your order

Contact us as soon as you can, through the contact page on our website, or come and see us in person at the gallery. Tell us your order number and what has gone wrong, and send a photograph if you have one.

Once we have confirmed the problem, we will repair or replace the piece at no cost to you, including shipping. We do not give refunds. If it needs to come back to us, we arrange and pay for the return. None of this affects any rights you have by law.

Come see us at the gallery

If you would rather handle it face to face, or you want to try a fit before you buy, visit the gallery. We are happy to talk through the line with you there.