Duke Kahanamoku

Frequently Asked Questions

Everything you need to know. Can't find your answer? Reach us through the contact page

Orders & Shipping

Shipping & Orders

How much is shipping?

Shipping is added at checkout. You will see the exact cost for your order and your address before you pay. Duties, taxes and carrier clearance fees on international orders are the recipient’s, unless checkout shows them as included. Orders ship from Honolulu.

Do you ship internationally?

We ship to a number of countries. Available destinations and services are shown at checkout. Delivery times vary considerably by country. Any customs duties or import taxes are set by the destination country and are the responsibility of the recipient.

How do I track my order?

Orders ship from Honolulu. Once yours is on its way you will get an email with tracking details. If you have a question about your order, get in touch through the contact page.

Returns & Exchanges

What is your return policy?

All sales are final. We do not offer returns, exchanges, or refunds, including for change of mind, sizing, or color. This does not apply to a piece that arrives damaged, faulty or not as described.

If there is a problem with your order, contact us as soon as you can, through the contact page on our website, or come and see us in person at the gallery. Tell us your order number and what has gone wrong, and send a photograph if you have one.

Once we have confirmed the problem, we will repair or replace the piece, or refund what you paid for it, including the original shipping. If it needs to come back to us, we arrange and pay for the return. None of this affects any rights you have by law.

Can I exchange for a different size?

No. All sales are final and we do not offer exchanges. This does not apply to a piece that arrives damaged, faulty or not as described. If you are unsure about size or fit, ask us through the contact page before you order and we will help.

Are discounted items returnable?

No. All sales are final, whether an item was bought at full price or with a discount. This does not apply to a piece that arrives damaged, faulty or not as described.

Products & Sizing

How do your products fit?

It depends on the piece. Because all sales are final, please ask us through the contact page if you are unsure about size or fit before you order.

What materials do you use?

We would rather tell you nothing than tell you something we have not confirmed, so if you need the exact composition of a piece before you order, ask us through the contact page and we will find out.